Technician Bootcamp

Technician Excellence: How to Be the Most Effective HVAC Technician YOU Can Be

October 6–7, 2026 | Grapevine, TX | 8:00 AM–5:00 PM CT 

Technician Excellence is an advanced HVAC technician training workshop designed to help service technicians become more effective, confident, and valuable professionals while delivering an exceptional customer experience.

Being a great HVAC technician goes beyond diagnostics, repairs, and technical knowledge. Today’s most successful technicians know how to communicate clearly, build trust, educate customers, and present solutions without making homeowners feel pressured.

This two-day workshop teaches technicians how to combine technical expertise with a customer-focused service mindset to create better experiences, stronger relationships, and better outcomes for both the customer and the company.

What You’ll Learn

During this HVAC technician training workshop, attendees will learn how to:

• Engage confidently with any type of customer and create a positive service experience.
• Build credibility and trust through a professional service mindset.
• Communicate options clearly and effectively without overwhelming the customer.
• Share relevant products and services naturally and confidently.
• Use psychology and human nature to improve communication and customer interactions.
• Apply a Perfect Technical Process that helps customers understand their situation and make informed decisions.
• Use communication frameworks to reduce customer anxiety and build confidence.
• Bundle solutions and offer options instead of presenting customers with ultimatums.
• Enhance the overall customer experience and create memorable service interactions.
• Identify replacement opportunities when appropriate and without creating resistance.
• Understand Cost to Keep and how to effectively frame repair versus replacement decisions.
• Convert customers into long-term clients by creating trust and delivering consistent value.

Who Should Attend?

Technician Excellence is ideal for HVAC service technicians, field technicians, HVAC contractors, service managers, and companies looking to improve technician performance and customer experience.

Whether you’re a newer technician looking to build confidence or an experienced professional looking to elevate your customer interactions, this workshop provides practical tools and strategies you can apply in the field.

The goal isn’t to turn technicians into salespeople. It’s to help technicians become better communicators, better problem-solvers, and more effective advocates for their customers.

The Technician Experience Matters

Customers don’t just remember whether their HVAC system was repaired. They remember how the technician made them feel, how clearly their options were explained, and whether they felt respected and taken care of.

In today’s home services market, the customer experience is a critical part of your product. Technician Excellence teaches you how to deliver that experience at the highest level.

Presented by Drew Cameron & Russ Horrocks

The workshop features Drew Cameron, CEO of Flow Odyssey and President of Energy Design Systems, LLC, and Russ Horrocks, Vice President of Flow Odyssey and an experienced HVAC sales professional, trainer, coach, and consultant.

Together, they bring decades of experience helping home service professionals improve performance, communication, customer relationships, and overall results.

Earn 18 CEU Credits

This two-day HVAC technician training workshop qualifies for 18 CEU credits, providing an opportunity to develop valuable technician and customer communication skills while earning continuing education credits.

Date: October 6–7, 2026
Location: Hilton Garden Inn Grapevine at Silverlake Crossings, Grapevine, TX
Time: 8:00 AM–5:00 PM Central
CEUs: 18 CEU credits
Format: In-Person Workshop

Become the technician customers trust, remember, recommend, and want to work with again.